Customer Service Coordinator
Bankstown New South Wales, Australia
$60,000 - $65,000 Per Annum + Super
2XM Recruit are currently seeking a Customer Service Co-Ordinator to work with a locally owned company based in Bankstown, NSW.  

The Client
Our client has developed an excellent reputation specialising in Facility Maintenance Services within retirement living, childcare and retail sectors. They provide a professional and supportive culture and pride themselves on delivering exceptional outcomes for their clients. 

The Role

This is an outstanding opportunity for an experienced Claims Co-Ordinator / Construction Admin / Service Co-Ordinator from a Facilities Maintenance / Insurance / Housing background, to join the rapidly expanding team in the capacity of Service Co-Ordinator. This business has almost tripled in the past 2 years, with a pipeline and plan for future progression. Your responsibilities will include;
  • Handle incoming calls / emails and manage outgoing calls / emails as required
  • Respond to queries (on average, 20 to 40 per day), amend data and reissue tasks as required
  • Dispatch service requests to vendors
  • Submission of quote requests
  • Follow up on dispatched work orders (WIP)
  • Invoice processing
  • Completing administration tasks that relate to the contract, including assigning sub-contractors to service requirement tasks, general admin etc.
    • This includes, being able to interpret the basic requirements of the job and sending out the correct trades to quote on the work required - IE, plumbing, building, electrical, mechanical (HVAC / Fire Systems), etc... 
  • Act as a liaison between customers and assigned trades to maintain communications with customers during process of task
  • Work closely with Contract / Facilities Managers to ensure quality of service and reporting processes
  • Carry out monitoring of system data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised
Application Criteria
  • Ideally, you will have come from a background in either Insurance / Housing or Facilities Management
  • Must be self motivated with the ability show initiative, can structure your workload based on priority and able to deal with a multitude of requests per day
  • Must be able to use the Microsoft Office suite of projects - Outlook, Word, One Note, Excel
  • Must have previous experience utilising a WORK ORDER Management System - AROFLO or similar
  • Confident enough to ask probing questions to customers calling in issues, so that the true nature of the problem can be uncovered. Must not take things at face value
  • 1-2 years experience in a similar roleas outlined above
  • Strong customer service skills and ability to manage and escalate problems if required. 
The Reward
  • Competitive annual remuneration on offer, $60 - $65k p/a Super
  • Join a growing locally owned business with exciting growth plans
  • Form a close working relationship with the Facilities Maintenance Manager, and support her to deliver great outcomes to the end client. 
  • Join a business with LOW staff turnover and HIGH retention - positive company culture where staff are valued and empowered

If this sounds like an opportunity you'd like to hear more about, please don't hesitate to APPLY NOW or, contact Charles Seward, 0417 867 569 /
Apply Now