Customer Service Support Officer

Customer Service Support Officer – Karratha

Location: Karratha, WA
Employment: Full-Time Permanent
Industry: Industrial Services / Logistics / Equipment

2XM Recruit is currently recruiting for a Customer Service Support Officer to join an established industrial services business in Karratha on a full-time permanent basis.

This is a varied, hands-on role supporting the day-to-day operations of the branch across sales administration, order processing, invoicing, logistics coordination and customer support. The position would suit someone with a strong administration background who enjoys working in a busy environment and dealing with customers, sales teams and operational staff.

The Role

You will be responsible for supporting a range of administrative and customer-facing functions, including:

• Processing customer orders, costs and quotations
• Managing purchase orders and sales order documentation
• Processing invoices, service billings and proforma invoices
• Coordinating deliveries, proof of deliveries and logistics
• Supporting stock transfers and third-party stock movements
• Maintaining customer information and internal records
• Processing return orders and equipment off-hire documentation
• Responding to customer and internal enquiries
• Supporting sales and operations teams with day-to-day administration
• Maintaining accurate documentation and ensuring information is processed efficiently

About You

We are looking for someone with previous experience in administration, sales support, branch administration or a similar role.

Ideally, you will have:

• Strong administration and organisational skills
• Experience with purchase orders, invoicing, quotations or order processing
• Confident customer service and communication skills
• Good Microsoft Excel and Word skills
• Ability to manage multiple tasks and priorities
• Strong attention to detail
• A proactive and problem-solving approach
• Experience with Salesforce or an ERP system will be highly regarded
• Previous exposure to logistics, transport, industrial services, equipment hire or similar environments would be advantageous

Candidates will also need appropriate Australian working rights and be willing to complete the required pre-employment checks.

Apply Now

If you are based in Karratha and looking for a stable full-time opportunity where you can use your administration, sales support and customer service experience, we would like to hear from you.