Customer Service Representative
Sales Support Officer
Sales Coordinator
Purchasing / Procurement Administrator
Expeditor
Location: Bayswater, WA
Salary: $80,000 – $85,000 p/a + Super
Duration: 6-Month Maximum Term Contract
Working Hours: Monday to Friday, 8:30am – 4:30pm (Core hours but flexibility around start / finish times)
Are you an experienced Customer Service professional who thrives in a fast-paced environment? Worked in Engineering or Mining and have an appreciate for mechanical parts and products? Do you possess exceptional communication skills and a strong eye for detail? Are you looking for a busy, hands-on contract role where you can hit the ground running and make an immediate impact?
Then this could be the role for you!
About the Role:
Reporting to the Customer Service Manager, you will play a key role in managing day-to-day mining customer enquiries, order processing, and general customer account management.
This position will see you operating in a dynamic environment where no two days are the same. Although structured, the role requires high agility to handle reactive customer demands and ensure orders are processed quickly and accurately to deliver exceptional service outcomes.
The role will suit a confident, positive, and organised individual who understands the importance of high-accuracy data entry, strong stakeholder engagement & management, and clear communication.
Key Responsibilities:
- Customer Enquiries & Support: Manage high-volume inbound customer enquiries via phone (10%) and email (90%) in a professional and efficient manner.
- Order Processing: Handle end-to-end processing of customer orders from quote to delivery, using ERP and CRM systems, ensuring high accuracy and timely execution.
- Account Management: Provide key support for general customer accounts, tracking order status, and resolving account issues. This will include managing internal stakeholders where engineering design input is required to fulfill a customer order.
- System Administration: Utilize MS Office, SharePoint, and core business software to update client records, track deliverables, and maintain accurate order documentation.
- Internal Collaboration: Work closely with cross-functional teams via MS Teams and Zoom to ensure seamless communication and service delivery.
What You’ll Need:
- Proven customer service and administration experience, ideally within a fast-paced sales support or supply environment, dealing with Engineering or Mining Mechanical products.
- Strong administrative and organisational skills with the ability to manage multiple competing priorities.
- Intermediate to advanced computer skills, including proficiency in Microsoft Office 365, Teams, and SharePoint.
- Previous experience using Pronto and/or MS Dynamics is desirable but not essential.
- High attention to detail, accuracy in data entry, and strong problem-solving skills.
- A positive, confident attitude with excellent written and verbal communication skills.
- Immediate availability to commence a 6-month contract in Bayswater.
Why Join?
- Great Work-Life Balance: Standard office hours (8:30am – 4:30pm) with no weekend work.
- Dynamic Team Culture: Join a supportive, energetic, and collaborative local team environment.
- Immediate Opportunity: Hit the ground running in a rewarding contract role with an immediate start available.
- Potential Extension: Contract is initially covering maternity cover through to 2027 however, could result in longer term work.
How to Apply:
Apply now or if you have any questions on the role, please reach out to charles.seward@2xmrecruit.com.au.
#SCR-charles-seward
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